AiroDesk

WHAT IS AIRODESK

Your Support Team's Operational Advantage

Customer support teams lose hours every day to manual triage — reading every incoming ticket, deciding who it goes to, checking SLA deadlines, and writing replies from scratch. AiroDesk removes that entire layer of friction.

AiroDesk is an AI-powered help desk platform built by HMMBiz for teams that handle real volume across multiple channels. Powered by latest GPT model, it analyses every incoming ticket the moment it arrives — detecting the service type, priority level, and customer tier — then routes it to the right agent or team automatically. No manual triage. No delays. No missed SLAs.

From first contact to resolution, AiroDesk handles the full support lifecycle. It is not a chat widget bolted onto a spreadsheet. It is a complete operational platform — inbox, routing, SLA management, sentiment detection, knowledge base, billing context, and client self-service — all in one place.

Channel Email (Gmail)

Detected Issue Billing — Overdue Invoice

Customer Tier Enterprise

Sentiment Angry

SLA Remaining 2 hours

Auto-routed to Alex Chen (Lead)

AI DRAFT REPLY READY

"Hi Sarah, I sincerely apologise for the inconvenience. I can see your payment was received on the 14th and I'm correcting this now..."

CORE FEATURES

Everything AiroDesk Does for Your Team

AI-Powered Ticket Routing

Every support request is analysed by powerful and latest OpenAI model the moment it lands. AiroDesk detects the service type, customer tier, and priority level automatically and routes the ticket to the right team or agent — without any manual intervention. What used to take minutes of reading and deciding now happens in seconds, invisibly, every time.

Omnichannel Support Inbox

Email and WhatsApp conversations land in one unified inbox. Every message — regardless of channel — becomes a tracked, searchable, SLA-bound ticket automatically. Your agents work from a single view instead of switching between platforms, so nothing slips through and context is never lost.

Smart SLA Management

AiroDesk tracks SLA deadlines with colour-coded timers — green when healthy, amber when approaching, red when critical. Timers pause automatically when waiting on a client response or outside your configured working hours. When a ticket hits critical status, it escalates itself to the right person without anyone needing to notice first.

AI Suggested Replies

Agents no longer start from a blank reply box. AiroDesk drafts a contextual response for every ticket — drawing from the ticket details, the conversation history, and your knowledge base. The agent reviews, adjusts if needed, and sends in one click. Reply quality goes up. Handle time goes down.

Real-Time Sentiment Detection

AiroDesk reads the tone of every incoming message and tags it — Positive, Neutral, Frustrated, or Angry. The sentiment badge is visible on every ticket in the inbox, so agents can prioritise the conversations that need human empathy the most, before a frustrated customer becomes a lost one.

Built-In Knowledge Base

AiroDesk includes a knowledge base with semantic search powered by AI embeddings. Agents find the right article instantly during a live conversation. Clients can search the same knowledge base from the self-service portal. Fewer repeat tickets. Faster answers. Less load on your team.

Client Self-Service Portal

Give your clients a branded portal where they can raise new tickets, track the status of existing ones, and search your knowledge base — 24 hours a day, without sending an email. Login is handled via magic link — zero friction, zero password management for clients or your team.

Zoho Books Integration

Billing context belongs in the support workflow — not in a separate tab. AiroDesk integrates with Zoho Books so agents can view invoice status, flag overdue accounts, and create billable support entries without leaving the ticket view. Support and billing are finally on the same page.

Google Workspace Native

AiroDesk is built for teams that already live in Google. Sign in with Google, ingest incoming support emails directly through Gmail, schedule follow-up callbacks on Google Calendar, and receive critical ticket alerts on Google Chat. No third-party bridges or Zapier workarounds — it all works natively.

Team & Workload Management

Assign tickets to individual agents or teams, configure out-of-office coverage rules, set working hours for SLA calculations, and track agent-level performance — all from the admin dashboard. Managers get the visibility they need. Agents get clarity on what they own.

BUILT FOR REAL TEAMS

Why Support Teams Choose AiroDesk Over Generic Help Desks

Most help desk platforms are built for enterprise headcounts and priced accordingly. They come loaded with features most support teams never use and dashboards that need a consultant to configure. AiroDesk is different.

It is built for small to mid-sized support teams that need to operate at a higher level without adding headcount. The AI does the repetitive cognitive work — routing, drafting, sentiment tagging — so every agent on the team is always working on the right ticket with the right context.

Because AiroDesk is built and maintained by HMMBiz, the same team that handles support for 650+ client businesses, every feature in the platform maps to a real problem that real support teams face. There is no feature bloat. There is no feature wishlist that never gets shipped. What is in the platform is there because it works.

Feature AiroDesk Others

Latest GPT Routing ✓ ✓

Native Google Workspace ✓ —

Zoho Books Integration ✓ —

Sentiment on Every Ticket ✓ ✓

WhatsApp + Email Unified ✓ —

SMB-First Pricing ✓ —

Magic Link Client Portal ✓ —

GOOD TO KNOW

Frequently Asked Questions

What is AiroDesk and who is it built for?

AiroDesk is an AI-powered help desk platform built by HMMBiz for customer support teams that handle requests across email and WhatsApp. It is designed for small to mid-sized teams that need intelligent ticket routing, SLA management, and AI-assisted replies without the complexity or cost of enterprise platforms.

How does AiroDesk route tickets automatically?

AiroDesk uses latest OpenAI GPT Model to analyse every incoming ticket at the point of arrival. It detects the service type, customer tier, and priority level, then assigns the ticket to the appropriate team or agent based on rules configured in the admin panel. No manual triage is required.

Which channels does AiroDesk support?

AiroDesk currently supports email and WhatsApp as incoming channels. Both are unified into a single inbox where every message becomes a tracked, SLA-bound ticket regardless of which channel it came from.

How does the SLA management work in AiroDesk?

AiroDesk attaches SLA timers to every ticket automatically. Timers are colour-coded — green, amber, and red — to indicate urgency. They pause when waiting on a client response and outside configured working hours. When a ticket reaches critical status, it escalates automatically to the designated team member.

Can AiroDesk integrate with our existing tools?

AiroDesk integrates natively with Google Workspace — Gmail for email ingestion, Google Calendar for scheduling, and Google Chat for alerts. It also integrates with Zoho Books for billing context. Additional integrations can be discussed with the HMMBiz team based on your specific requirements.

Does AiroDesk replace our existing email inbox?

AiroDesk ingests emails via Gmail and converts them into tickets within the unified inbox. Your team no longer needs to monitor a shared email inbox manually — every message is tracked, assigned, and SLA-bound from the moment it arrives.

How is AiroDesk different from platforms like Zendesk or Freshdesk?

AiroDesk is leaner, faster to deploy, and directly supported by the team that built it. Unlike Zendesk or Freshdesk, which are designed for large enterprise teams, AiroDesk is built around the real operational needs of smaller support teams. It also comes with native Google Workspace and Zoho Books integrations that competitors charge extra for or do not offer at all.

How do I get started with AiroDesk?

The fastest way to get started is to request a free demo through the HMMBiz website. The AiroDesk team will walk you through the platform, understand your current support setup, and configure a pilot environment tailored to your team. Contact HMMBiz at [email protected] or call +1 862-246-6249.

Retail

E-Commerce

Real Estate

Technology

Travel & Hospitality

Healthcare & Fitness

Fintech

Logistics & Distribution

Manufacturing

Food & Restaurant

A Global Enterprise Automation Company

A Leading UK HealthTech Company

A Global Pharma Process Automation Leader

Australian Safety Equipment Brand

Leading HVAC & Ventilation Solutions Provider

Logistics & Supply Chain Provider

AiroDesk — AI-Powered Help Desk
for Support Teams

Your Support Team's Operational Advantage