CLIENT SUPPORT
Support for HMMBiz Clients
We're Here When You Need Us
CLIENT SUPPORT
We're Here When You Need Us
CLIENT SUPPORT DESK
If something needs attention on your project — a bug, a performance issue, a hosting query, a post-launch change request, or a Google Workspace and Google Cloud query — our support team is ready. We use Airodesk as our dedicated support ticketing platform so every issue is tracked, prioritised, and resolved with full visibility on both sides.
All support requests are managed through our Airodesk ticketing system. This ensures your issue is logged, assigned to the right team member, and tracked through to resolution — with updates at every stage.
Powered by Airodesk
OUR PROCESS
Visit the Airodesk support portal and submit your issue. Include a clear description, screenshots if relevant, and your project name. The more detail you provide, the faster we can help.
Your ticket is reviewed and assigned to the right team member based on the type and urgency of the issue. You will receive a confirmation with your ticket reference number.
We resolve the issue and update your ticket at every stage. Once resolved, you confirm sign-off before the ticket is closed. Nothing is marked done without your confirmation.
WHAT WE HANDLE
HMMMBiz provides dedicated post-delivery support so your product keeps
running smoothly long after launch.
Bug fixes and errors on delivered websites and web applications
Website performance, speed, and uptime issues
Hosting, server, and domain-related queries
Post-launch content updates and minor change requests
Third-party integration issues — payment gateways, APIs, and external platforms
Mobile app issues on delivered iOS and Android projects
Google Ads and SEO campaign queries for active retainer clients
Google Workspace & Cloud support setup, user management, migrations, and configuration assistance
SERVICE LEVELS
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