--- title: "Client Support | HMMBiz" url: "https://hmmbiz.com/client-support" description: "Get dedicated support from the HMMBiz team. We are here to help you with any questions or issues." word_count: 2332 reading_time: "12 min read" generated: "2026-05-18T11:19:08+05:30" source: "HMMBiz — hmmbiz.com" --- Client Support | HMMBiz Great things take time to load... ![HMMBiz client support](https://hmmbiz.com/public/assets/images/company/client-support/support.svg) CLIENT SUPPORT # Support for HMMBiz Clients We're Here When You Need Us CLIENT SUPPORT DESK ## Fast, direct support from the team that built your product If something needs attention on your project — a bug, a performance issue, a hosting query, a post-launch change request, or a Google Workspace and Google Cloud query — our support team is ready. We use **Airodesk** as our dedicated support ticketing platform so every issue is tracked, prioritised, and resolved with full visibility on both sides. Critical: 4hr Response Standard: 1 Business Day Existing Clients Only #### Raise a Support Ticket All support requests are managed through our Airodesk ticketing system. This ensures your issue is logged, assigned to the right team member, and tracked through to resolution — with updates at every stage. [ Raise a Ticket on Airodesk ](https://airodesk.hmmbiz.com/) Powered by **Airodesk** OUR PROCESS ## How the Support Process Works ![Submit a support ticket – HMMBiz client support process](https://hmmbiz.com/public/assets/images/new-icons/company/ticket.svg) ![HMMBiz team assigns and prioritises your support ticket](https://hmmbiz.com/public/assets/images/new-icons/company/we-assign.svg) ![Support ticket resolution and client sign-off](https://hmmbiz.com/public/assets/images/new-icons/company/resolution.svg) Step 1 ##### Submit Your Ticket Visit the Airodesk support portal and submit your issue. Include a clear description, screenshots if relevant, and your project name. The more detail you provide, the faster we can help. Step 2 ##### We Assign & Prioritise Your ticket is reviewed and assigned to the right team member based on the type and urgency of the issue. You will receive a confirmation with your ticket reference number. Step 3 ##### Resolution & Sign-Off We resolve the issue and update your ticket at every stage. Once resolved, you confirm sign-off before the ticket is closed. Nothing is marked done without your confirmation. WHAT WE HANDLE ## What Our Support Covers HMMMBiz provides dedicated post-delivery support so your product keeps running smoothly long after launch. ![Bug fix support for websites and web applications](https://hmmbiz.com/public/assets/images/company/client-support/bug.svg)Bug fixes and errors on delivered websites and web applications ![Website performance and uptime issue support](https://hmmbiz.com/public/assets/images/company/client-support/website-performance.svg)Website performance, speed, and uptime issues ![Hosting, server and domain support queries](https://hmmbiz.com/public/assets/images/company/client-support/hosting.svg)Hosting, server, and domain-related queries ![Post-launch content updates and change request support](https://hmmbiz.com/public/assets/images/company/client-support/post.svg)Post-launch content updates and minor change requests ![Third-party integration support – payment gateways and APIs](https://hmmbiz.com/public/assets/images/company/client-support/third-party.svg)Third-party integration issues — payment gateways, APIs, and external platforms ![Mobile app support for iOS and Android projects](https://hmmbiz.com/public/assets/images/company/client-support/mobile.svg)Mobile app issues on delivered iOS and Android projects ![Google Ads and SEO campaign support for retainer clients](https://hmmbiz.com/public/assets/images/company/client-support/google-ads.svg)Google Ads and SEO campaign queries for active retainer clients ![Google Workspace and Google Cloud support – setup, migration and user management](https://hmmbiz.com/public/assets/images/company/client-support/google-workspace.svg)Google Workspace & Cloud support setup, user management, migrations, and configuration assistance SERVICE LEVELS ## Support Response Times PRIORITY LEVEL ISSUE TYPE RESPONSE TIME Critical Site down, security breach, payment failure Within 4 hours High Major feature broken, data issues Within 8 hours Standard Content updates, minor bugs, general queries Within 1 business day [ ![HMMBiz Logo Footer](https://hmmbiz.com/public/assets/images/logo-footer.svg) ](https://hmmbiz.com)Follow us on: [ ](https://www.facebook.com/HMMBiz/) [](< https://www.linkedin.com/company/hmmbiz-web-solutions/>) [](https://www.instagram.com/hmmbiz) ### Company - [About Us](https://hmmbiz.com/about-us/) - [Clients](https://hmmbiz.com/clients/) - [Careers](https://hmmbiz.com/careers/) We are Hiring - [Contact Us](https://hmmbiz.com/contact-us/) - [Case Studies](https://hmmbiz.com/case-studies/) - [Industry](https://hmmbiz.com/industries/) - [Blogs](https://hmmbiz.com/resources/blogs/) ### Services - [Web Development](https://hmmbiz.com/services/web-design-and-development-company/) - [Marketing](https://hmmbiz.com/services/digital-marketing-agency/) - [Mobile Apps](https://hmmbiz.com/services/mobile-app-development-company/) - [UI/UX Design](https://hmmbiz.com/services/ui-ux-graphic-design-agency/) - [DevOps](https://hmmbiz.com/services/dev-ops-services/) - [E-Commerce](https://hmmbiz.com/services/ecommerce-website-development-services/) - [Web Hosting](https://hmmbiz.com/services/website-hosting-and-maintenance/) ### Solutions - [Google Workspace](https://hmmbiz.com/buy-google-workspace/) - [Search Engine SEO](https://hmmbiz.com/services/search-engine-optimization-seo/) - [Pay-Per-Click PPC](https://hmmbiz.com/services/pay-per-click-ppc-agency/) - [Cloud Platform](https://hmmbiz.com/services/google-cloud-platform/) - [Google Ads ROI](https://hmmbiz.com/resources/growth-tools/google-ads-roi-calculator/) ###### GLOBAL PRESENCE India USA UK AUS UAE [ ![](https://hmmbiz.com/public/assets/images/new-icons/footer-icon/footer-mobile.svg) +1 (862)246-6249 ](tel:+18622466249) [ ![](https://hmmbiz.com/public/assets/images/new-icons/footer-icon/footer-mail.svg) sales@hmmbiz.com ](mailto:sales@hmmbiz.com) ![](https://hmmbiz.com/public/assets/images/new-icons/footer-icon/footer-hmmbiz-logo.svg) © Copyright 2026 HMMBiz Web Solutions. All rights reserved. [Privacy Policy ](https://hmmbiz.com/privacy-policy/) &nbsp | &nbsp [Terms & Conditions](https://hmmbiz.com/terms-and-conditions/) &nbsp | &nbsp [Refund Policy](https://hmmbiz.com/refund-policy/) [](javascript:void(0)) --- _Markdown version generated by HMMBiz AI Analytics._ _Original page: https://hmmbiz.com/client-support_